Data Protection and Privacy Policy

Latest update: May 25, 2018

Privacy Statement

We are committed to keeping your personal data safe and to ensuring the integrity and security of any personal data we may process.

You should read this privacy notice very carefully as it contains important information on the way in which we will process your personal data, in particular:

-The personal information we collect about you

-Our legal bases for processing your personal information

-What we do with your personal information

-Who your personal information may be shared with

-Your rights as a data subject under the Data Protection Regulation

If you have any questions about this Privacy Notice, please contact

  • We are VONCRANK LIMITED a company registered in England and Wales. Our company registration number is 10156618 and our registered office is at 1a Narbonne Avenue, Narbonne Avenue, London, United Kingdom, SW4 9JR.

  • You can contact us by telephoning our customer service team at 03333 448 558 or by writing to us at or Operating office, VONCRANK, The Workary, Old Chelsea Town Hall, London, SW3 5EZ.

VONCRANK LIMITED (“we”) are committed to protecting and respecting your privacy.

This policy and any other documents referred to in it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting and/or our mobile application (together “our site”) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 and all applicable laws and regulations relating to the processing of personal data and privacy, including the General Data Protection Regulation ((EU) 2016/679) (the “Data Protection Legislation”), the data controller is VONCRANK LIMITED of 1a Narbonne Avenue, Narbonne Avenue, London, United Kingdom, SW4 9JR.

Information we collect from you

What personal data do we collect about you?

We collect personal data about you when you use our services. This data will relate to personal identifiable information (such as name, date of birth), contact information (such as telephone number, address, email), and financial information (such as ???). We may also process special categories of personal data linking you to bike ownership stored in your shed.

Our legal basis for processing your personal data

We may rely on a number of legal basis for collecting and further processing your personal data, which are:

·Contractual Necessity

·Legal Obligation

·Legitimate Interest


These are detailed more fully below:

Contractual Necessity

We collect personal information about you when you request our services. We will ask you to provide some information about yourself.

We will also collect personal data for the purposes of the performance of a contract with you, such as:

·Providing you with access and use of our services

·Administering your account with us

·Communicating with you about our services

Legal Obligation

We may also process your personal information to allow us to comply with certain legal obligations to which we are subject. We will also work co-operatively with the national data protection authority, the ICO, in relation to any data protection matters.

Legitimate Interest

We may use your personal data for our legitimate business interests, whilst carefully considering and balancing any potential impact on you and your rights as a data subject under the relevant data protection regulation.

This may include processing your personal data to allow us to provide the best services and customer experience and to ensure our service remains relevant and tailored to your needs.

We will always ensure that our legitimate interests will never override your rights and freedoms under the data protection regulation.

As an example, we may rely on our legitimate interest to process your personal data for the following purposes:

·Service work carried out by the bicycle technician including when, where, order details and signed off by the mechanic involved

·For Direct Marketing, relating to the services we provide, where these are compatible with the original purpose for which we originally gained the information

·To communicate with you, including newsletters and marketing materials

·To communicate important updates about our services, which we think may be of interest to you

·For evidential purposes to effectively manage and maintain records of our relationships/communications with you

·For business development related activity such as contacting you by telephone or email to arrange meetings with our experts in relation to work or knowledge sharing

·To enhance, modify, personalise or otherwise improve our services and communications for the benefit of you

Please note, you have the right to object to the processing for which we rely on legitimate interest as the legal basis. You can do so by contacting

Your rights as a data subject

As a data subject you can exercise certain rights in relation to the processing of your personal data, under the relevant data protection regulation. These are:

·The right of access

·The right to rectification

·The right to erasure

·The right to restrict processing

·The right to object

·The right to data portability

·The right to lodge a complaint with the ICO

·The Right to Understand the Source of data gained indirectly

You can exercise any of the above rights, free of charge by contacting We are required to respond to any such request within one month of receipt.


If we use cookies on our website, we will provide you with more detailed information on the cookies we use and the purposes for which we use them and will ask for your consent before using any cookies.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to send you updates regarding the status of your enquiry or order;

to provide you with a VONCRANK bicycle ID informing you of your bicycle’s condition;

to help you track down your bicycle in the event of theft using your bicycle ID;

to notify you about changes to our service; and/or

to ensure that content from our site is presented in the most effective manner for you and for your computer.

  • If we intend to use this information for any other purpose, we will let you know what we intend to do with such data and the legal basis we are relying on for processing such data. This may include obtaining your express consent.

Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer; and/or

as part of our efforts to keep our site safe and secure.

Disclosure of your information

You agree that we have the right to share your personal information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of VONCRANK LIMITED, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Under the Data Protection Legislation:

  • Where you have provided your consent to the processing of your personal data for any purpose, you have the right to withdraw such consent at any time by contacting us at
  • You can ask us to rectify any inaccuracies in the personal information that we hold about you.
  • You may have the right to request the erasure of personal information that we hold about you.
  • You may have the right to object to our processing of your personal data for certain purposes, including for direct marketing purposes, for scientific or historical research purposes or statistical purposes.
  • You may have the right to restrict our processing of your personal data in certain circumstances.
  • You may have the right to request a copy of your personal data from us in a commonly used and machine-readable format or that we transmit your personal data to another data controller.
  • You may have the right not to be subject to automated decision-making, including profiling, which has legal or other significant effects on you.

You can exercise any of the above rights at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Legislation. You may request details or a copy of the personal data that we hold about you by writing to us at 1a Narbonne Avenue, Narbonne Avenue, London, United Kingdom, SW4 9JR.


We will only keep personal data for as long as necessary for the purposes for which it was gained and only where we continue to have a legal basis for doing so.

We will keep your data accurate and relevant. If the personal data is no longer necessary, or where we no longer have the legal basis for processing we will delete or fully anonymise the data we hold on you.

If your data becomes inaccurate, we will update it accordingly.

Otherwise, we will retain your personal data for 5 years

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Security and Confidentiality

We are committed to transparency, ensuring that your privacy is protected and that your data is used and retained fairly, transparently and in compliance with the data protection regulation. We will make sure that we have appropriate technical and organisational measures in place to keep your personal data secure and to protect against accidental or unlawful destruction, loss alteration, disclosure or access. We will provide a level of security appropriate to the risk presented by the nature of the processing we do.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

If you have any complaints relating to our privacy policy or our use of your personal data, please contact us at You also have the right to make a complaint to the Information Commissioner’s Office. Further information can be found at

Help keep your personal data accurate and up-to-date

This privacy statement details the standards that VONCRANK will apply when processing your personal information. In return, it is important that you help keep your information, accurate, reliable and up-to-date. Any changes to your personal data, such as a new address can be notified to <<WHOM>>

If you have any queries or request concerning this privacy notice or your personal information or how we process it, please contact us at:





We will be more than happy to help should you have any complaints about the processing of your personal data. You have the right to lodge a complaint with the Supervisory Authority, the Information Commissioner Officer (ICO), who are the national authority responsible for the protection of personal data.

A complaint can be made to the ICO via their website or through their helpline (0303 123 1113).

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